TecSub Privacy Notice

 

Our contact details

Name: Transcend360 Ltd (trading as Tecsub)

Address:  20-22 Wenlock Street, London, N1 7GU

Phone Number:  0845 299 6000

E-mail: info@tecsub.co.uk

 

What type of information we have

We currently collect and process the following information in order to provide and improve our products and services:

  • Personal identifiers including name, email address, company, phone numbers, and physical addresses
  • Searches for products and services on our website
  • Products and services ordered on our website

 

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you when you:

  • Create an Account on our website
  • Search for products and services on our website
  • Complete a subscription on our website

We also receive personal information indirectly, from the following sources in the following scenario:

  • Our finance partners providing the subscription service provide financial information to us when they process your order

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting using the contact details above

(b) We have a contractual obligation with you to deliver the products and services you select on our website

 

What we do with the information we have

We use the information that you have given us in order to:

  • Provide the products and services offered on our website and selected by you
  • Inform you of products and services available on our website

We will share this information with our Finance Partner(s) to enable them to provide the subscription service you have selected.

 

How we store your information

Your information is securely stored within our website which is hosted by Kinsta in the Google Cloud Platform.

We keep your information for the period you have a valid subscription with us.

We will then dispose of your information no later than 12 months after your last subscription expires.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at: info@tecsub.co.uk or 0845 299 6000 if you wish to make a request.

 

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.  The ICO’s address is:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113